Disappointing but not entirely your faultI ordered some Converse for my daughter's birthday and asked them to be delivered to her, at her university hall of residence in Sheffield. I paid a premium rate for next day delivery so she would have them on her birthday. They were delivered but the receptionist refused to sign for them, so they were taken away. No delivery card was left explaining what to do next, but a note was left on my computer. I tried to fill in the computer form to arrange for next day delivery but the form did not fit my circumstances because I did not have a failed delivery reference number, and I could not find a telephone number anywhere to ask you for advice. I half filled in the form and sent it by mistake, incomplete. I could not get back into the form to finish it properly and I was left not knowing whether the shoes would be delivered or not. In the event, they were - but not in time for the birthday.