---4 stars for redeeming themselves...Chose perfect pair of gloves - excellent info about size, fabric and style. Very pleased. But oh no - then got an email the next day saying they were out of stock! Very annoying. However, further options were suggested in the email and a suitable replacement was found, ordered and sent out very quickly. I made the original order on 19th Dec and the replacement still managed to reach it's destination by 22nd so I was very impressed with the service after my initial disappointment - and the suggested replacement gloves were a very close match. Thank you!