Absolutely first class! Don't you just love a company that promises free next day delivery and keeps that promise? And uses Royal Mail, not the ghastly Yodel. These are great boots, better than anything I could find on the High Street, and great service. These boots will easily last through the winter, well made, waterproof and with warm lining. I am a Shoetique convert, this will be the first place I look for footwear in future.