02 October 2012 Fantastic service! Ordered "carlisle door knocker" but when it arrived there was a slight chip on the handle. I rang the company and spoke to Darren who asked us to send a photograph and he would get in touch with the supplier. As soon as he received the photo he e-mailed me to say that a replacement door knocker was being sent direct by supplier - this was received the next day! All in all a great company to deal with - totally hassle free. Will definitely shop with them again.