Joint mistake meant I never received the itemI have to claim a big chunk of responsibility for never receiving the item, but unfortunately communication with Sportmart meant I couldn't resolve the problem.I'd forgotten to change the delivery address from my default to my parents where I wished to collect the item from. Sportmart emailed to confirm whether the address was correct and I replied to say I'd made a mistake, could they please change it and confirm that they had. I'd heard nothing after a couple of days so chased them up and still heard nothing.Weeks on and I've still not had a reply. Since I now rent out my old flat where this was posted I've told the tenant if anything turns up they can have it. I was left to do some last minute rushing around shopping. Disappointed.